Christensen Group Insurance Open Role

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IT Support Specialist

Posted on
Jul 13, 2026

We are growing our IT team and are looking for a contractor IT Support Specialist who is passionate about technology and enjoys helping people. This role will help support us in our 4 C’s: Clients, Carriers, Community, and Coworkers and is ideal for someone who is friendly, approachable, and can build positive relationships while delivering exceptional technical support.

This role is primarily in-office and combines Help Desk support with systems administration. Approximately 50% of the role focuses on providing technical support to employees, while the other 50% involves supporting our IT infrastructure, Microsoft 365 administration, network administration, device management, security, and IT projects.

We're looking for a proactive problem solver who communicates effectively, enjoys working with people, and thrives in a collaborative environment.

Type
Contract
Location
Eden Prairie
Department
Agency Services

Job details

Essential Duties and Responsibilities

End User Support (50%)

  • Provide Help Desk support, resolving approximately 50% of daily technical support requests.
  • Troubleshoot hardware, software, networking, Microsoft 365, and connectivity issues.
  • Perform user onboarding and offboarding, including account creation, access management, and equipment provisioning.
  • Image, deploy, and manage laptops and other IT hardware.

Systems & Infrastructure

  • Manage and maintain network infrastructure, servers, devices, and core IT systems.
  • Administer support through the Microsoft 365 Admin center including, Entra ID, Intune Endpoint Manager, Exchange online, Azure AD, etc.
  • Perform preventative maintenance and participate in infrastructure improvements and IT projects.

Security & Documentation

  • Respond to security incidents, implement remediation, and support cybersecurity initiatives.
  • Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
  • Participate in a rotating on-call schedule to provide after-hours support when needed.

Job requirements

Qualifications  

  • Associate degree in Information Technology (or equivalent experience).
  • 3+ years of IT support or systems administration experience.
  • Strong troubleshooting, communication, and customer service skills.
  • Self-motivated, collaborative, and eager to learn new technologies.

Preferred Experience

  • Networking fundamentals (DNS, DHCP, VLANs, routing)
  • Microsoft 365, Exchange Online, Intune, Azure, and Entra ID
  • Active Directory and Group Policy
  • Wireless: Ruckus · Firewall: WatchGuard · Endpoint protection: Panda, Huntress · Backup: Barracuda

Preferred Certifications

  • CompTIA A+, Network+, or Security+
  • Microsoft 365 Certified: Enterprise Administrator Expert
  • Microsoft Certified: Azure Administrator Associate
  • Microsoft Certified: Security Administrator Associate

Who is Christensen Group?

Founded in 1952 and 100% employee-owned, Christensen Group is the largest locally owned, independent insurance and employee benefits agency in Minnesota. At Christensen Group, we treat our employees like people. We care about our clients; we care about the carrier partners and we care about one another; professionally and personally. We’re committed to understanding the businesses we serve and finding solutions that enable those businesses to grow. As an employee, that means you are constantly learning and developing through on-the-job experiences to best serve your clients.

Learn more about us

Employee owned

An important part of our compensation package is the Employee Stock Ownership Plan (ESOP). This is one of the best retirement plans around — and is provided to all employees. Be sure to ask us all about ESOPs and we would be happy to explain the ins and outs.

On-site amenities

Most people spend the majority of their adult lives at their workplace — and we know that burning some energy is important during the day. Our new office gives you access to a fitness center, a personal trainer, a golf simulator, a raquetball court, walking treadmill desks and an event center.

Comprehensive benefits

We offer a competitive total rewards package. The benefit programs offered reflect our commitment to keeping our staff healthy and secure. We understand that your situation is unique, so our benefits package can be molded and shaped by you to fit your needs.