Christensen Group Insurance Event


Workplace Violence and De-escalation in Senior Living

View the webinar presented by Christensen Group Insurance and Pendulum Risk Management.

From assaults and threats on staff and residents, to the vulnerability of an active shooter event, violence in senior care facilities is on the rise. It’s necessary that facilities act on these risks and take their security management programs seriously.

In this webinar we will covered: Active Shooter, De-escalation Techniques, and Tips of developing a workplace violence protocol.

Ric Henry
Managing Partner, Pendulum

Ric is the Chief Executive Officer and Founder of Pendulum. For 23 years, Pendulum has offered a balanced approach to evaluating potential risk and providing innovative risk management strategies to healthcare providers of all types. As we enter our third decade, we continue to be viewed by our clients as the premier risk management company in the industry.

The Pendulum team has collaborated to grow the firm into a company providing consultative services to a full spectrum of healthcare settings such as hospitals, post-acute settings, and allied health. Services include clinical risk consulting, customer service assessments, emergency preparedness, HIPAA/HITECH assessments; cyber vulnerability testing; OSHA and life safety consultation; and more.

Pendulum Claims Management has secured contracts to provide third-party administrator services to domestic and London-based insurance carriers. We offer professional and general liability claims management to the aging services industry. As a boutique claims management firm, Pendulum customizes services specifically to meet clients’ needs.

Ric has worked in the healthcare sector for more than 40 years and is a Fellow and member of the American College of Health Care Administrators (ACHCA). He has been licensed as a nursing home administrator in California, Georgia, Hawaii, Massachusetts, New Mexico, and Tennessee.

Ric has provided training on risk assessment and management, quality assurance, and liability issues nationally and overseas in an effort to promote Pendulum’s mission of helping clients reduce professional liability exposure by balancing risk and defensibility.

Pendulum is a fully independent, New Mexico-based company. Learn more about Pendulum at

Steve Wilder, BA, CHSP, STS
Senior Consultant & CEO

Steve Wilder has spent nearly 40 years in healthcare safety, security, and risk management. He has provided consultation services to hundreds of clients, including hospitals, long-term care, home care agencies, clinics, physician practices and pre-hospital/EMS services. Steve has performed security vulnerability assessments and mock OSHA audits at over 400 healthcare facilities across the United States and has trained thousands of workers in workplace safety and security.  Steve spent 15 years as a hospital risk manager, and five years as corporate risk manager over 15 long term care facilities.

An experienced trial expert, Steve consults for law firms and insurance companies on issues of healthcare safety, security, non-clinical risk management, aggression management, and workplace violence. He also has written numerous articles for healthcare magazines and trade journals. He and his partner Chris Sorensen are co-authors of the book The Essentials of Aggression Management in Healthcare: From Talk down to Takedown.  He is also a frequent contributor to multiple healthcare trade journals.

Steve earned his bachelor’s degree in business administration from Governor's State University in University Park, Illinois.  He is a board-certified Healthcare Safety Professional and holds certifications in C-FATS and HSEEP with the United States Department of Homeland Security.

In 2014, Sorensen, Wilder & Associates introduced their program “The Active Shooter in the Healthcare Facility…Planning For…Responding To…and Recovering From the Unthinkable”.  Since that time, they have provided the training to thousands of healthcare professional across the nation, including over 30 different state associations and healthcare systems.  Today, they have become the recognized industry leader in healthcare workplace violence prevention programs and healthcare active shooter preparedness programs in the United States.

In 2019, Steve was the recipient of the Illinois Security Professionals Association award for Emergency Preparedness Leadership for his role in assisting a retirement community in Pennsylvania after two residents were murdered in their apartment.

Dereck Mattson
SVP, Senior Living Practice Leader at Christensen Group Insurance

Dereck Mattson joined Christensen Group in 2017.  Previously, Dereck held the position of Producer in the Senior Living Division of a prominent insurance company.

Dereck has a specific focus in the following industries:

• Senior Living Services

• Home Health/Hospice

• Social Services

• Multi-family Housing

• Construction & Real Estate

• Alternative Risk Programs

Dereck graduated from the University of North Dakota with a Bachelor of Business Administration, Management.  He holds an Associate in General Insurance (AINS) designation. Dereck is involved with several state associations including; LeadingAge Minnesota, Care Providers of Minnesota, and the Wisconsin Assisted Living Association (WALA).