Christensen Group Insurance Event

Aug 14, 2024

Adverse Event Management Training Staff for Crisis Response

A key element of senior care management is teaching staff to manage a significant adverse event that is highly likely to result in a liability claim/lawsuit. A significant event or Potentially Compensable Event (PCE) is defined as any adverse event resulting in serious injury or death. These event types include falls with serious injury, acts of workplace violence (active shooter, resident on resident violence, staff violence), physical and or sexual abuse, resident/patient elopements, medication errors and any other event causing permanent resident/patient harm, requiring life-saving intervention, or contributing to death. In these cases, the healthcare team is appropriately focused on clinical care. Activity to maximize the defensibility of a future claim is secondary at the moment and should be. It is critical that staff are trained on how to respond to such events.

This workshop will cover basic steps to take to ensure staff are ready to respond effectively to a major adverse event and is presented by Christensen Group Insurance and Pendulum Risk Management.

Dereck Mattson
SVP, Senior Living Practice Leader at Christensen Group Insurance

Dereck Mattson joined Christensen Group in 2017.  Previously, Dereck held the position of Producer in the Senior Living Division of a prominent insurance company.

Dereck has a specific focus in the following industries:

• Senior Living Services

• Home Health/Hospice

• Social Services

• Multi-family Housing

• Construction & Real Estate

• Alternative Risk Programs

Dereck graduated from the University of North Dakota with a Bachelor of Business Administration, Management.  He holds an Associate in General Insurance (AINS) designation. Dereck is involved with several state associations including; LeadingAge Minnesota, Care Providers of Minnesota, and the Wisconsin Assisted Living Association (WALA).

Ric Henry
Managing Partner, Pendulum

Ric is the Chief Executive Officer and Founder of Pendulum. For 23 years, Pendulum has offered a balanced approach to evaluating potential risk and providing innovative risk management strategies to healthcare providers of all types. As we enter our third decade, we continue to be viewed by our clients as the premier risk management company in the industry.

The Pendulum team has collaborated to grow the firm into a company providing consultative services to a full spectrum of healthcare settings such as hospitals, post-acute settings, and allied health. Services include clinical risk consulting, customer service assessments, emergency preparedness, HIPAA/HITECH assessments; cyber vulnerability testing; OSHA and life safety consultation; and more.

Pendulum Claims Management has secured contracts to provide third-party administrator services to domestic and London-based insurance carriers. We offer professional and general liability claims management to the aging services industry. As a boutique claims management firm, Pendulum customizes services specifically to meet clients’ needs.

Ric has worked in the healthcare sector for more than 40 years and is a Fellow and member of the American College of Health Care Administrators (ACHCA). He has been licensed as a nursing home administrator in California, Georgia, Hawaii, Massachusetts, New Mexico, and Tennessee.

Ric has provided training on risk assessment and management, quality assurance, and liability issues nationally and overseas in an effort to promote Pendulum’s mission of helping clients reduce professional liability exposure by balancing risk and defensibility.

Pendulum is a fully independent, New Mexico-based company. Learn more about Pendulum at

Vice President Risk Services at Pendulum

Amie joined Pendulum in February 2023 to oversee the Risk Management Program and Pendulum’s extensive network of independent risk consultants.

Amie has more than 25 years of healthcare experience in various care settings and specialized in critical care and emergency department before transitioning to patient safety, quality, and risk management. She holds a Bachelor of Science in Nursing, a Master of Business Administration, and is certified as a Professional in Healthcare Quality (CPHQ), Healthcare Risk Management(CPHRM), Patient Safety (CPPS), and Healthcare Accreditation (HACP).

She is an active member of the Northern New England Society for Healthcare Risk Management (NNESHRM), holding numerous leadership positions over the years. She is also an active member of the American Society of Health Care Risk Management (ASHRM) and was awarded the designation of fellow in 2023.